After registering as a new member, select the desired menu from each salon page, click "Make a reservation," and enter the necessary information in the reservation form. Payment can be made by credit card. After payment is complete, a reservation completion email will be sent to your registered email address.

*For request reservations, payment will be made after the reservation is confirmed by the salon.

Depending on the salon, there are two ways to make a reservation:

1. Instant booking : Select an available date and time and your booking will be confirmed immediately.
2. Request reservation : After you submit your desired date and time, the salon will confirm and notify you by email whether the reservation has been accepted or not within 24 hours.

Reservations can only be made by a parent or guardian for a minor child. Even in this case, the email address and phone number used when registering as a member will be used as the contact information.

First, please check your spam folder. If you can't find it, log in to your member page and if your reservation history is displayed, your reservation has been completed. If you are still unsure, please contact us using the inquiry form.

We aim to contact you within 36 hours of booking. *If the salon is closed, it may take additional time to confirm your appointment time.

No, tipping is not customary in Japan and all fees are included in the bill.

Cosmetic treatments are not eligible for duty-free travel. Unlike physical products such as bags, cosmetics, and souvenirs, they are intangible services and are therefore not considered "exportable." The basic purpose of visiting a beauty salon is to receive "beauty treatments" such as haircuts, hair coloring, nails, facial massages, and hair removal. For more information, please see the following: Japan's Tax-Free System

Not all affiliated salons have English language support. Please check the "Language" section of each salon. All of these salons welcome foreign customers, but making a reservation can be difficult for those who do not speak Japanese. Our English-speaking customer service representatives will be happy to assist you with the reservation process.

We work closely with salons to offer special deals that are more affordable than booking directly. Some salons even offer discounts and additional free services.

Each customer has different hair and skin types, which require the appropriate techniques and experience. At Tokyo Beauty Stars, we carefully select salons with extensive experience that cater to a variety of skin and hair types, and each salon employs the most experienced hairdressers and estheticians to provide treatments.

We sincerely welcome you to our salon. If you make a reservation through our company, you will be able to use the salon under the same conditions as before. Special rates will also continue to apply.

Yes, of course you can! Please write the name of your preferred stylist in the "Notes" section.

We only partner with the best salons, selecting them based on their reputation and the skill of their stylists.

"Omotenashi" is a special type of hospitality deeply rooted in Japanese culture, and it is the attention to detail that makes our customers feel comfortable and special. At our salon, we treat our customers with warmth and respect, and above all, we strive to make them feel their best.

In Japan, stylists are required to complete a rigorous training program and obtain national certification before working in a salon. Their attention to detail has earned Japanese hair stylists a reputation as among the best in the world, and they are in high demand, especially in the West, Europe, and Asia. As one of the world's leading fashion capitals, Japan boasts some of the most cutting-edge techniques. Japanese stylists can recommend cuts and colors that perfectly complement your facial features and express your unique fashion identity.

If you have any complaints, please contact the salon directly. Tokyo Beauty Stars only provides online booking services and cannot take any responsibility for the services provided by affiliated salons.

Credit cards are accepted.

We charge 10% of the total reservation amount as a system usage fee.

Tokyo Beauty Stars uses Stripe for payment processing. We do not retain or store credit card information.

The receipt issued by Stripe can be used as a receipt. Please check the Stripe payment completion screen or Stripe transaction history. You can also use the statement issued by your credit card company as a receipt.

You can check your reservation details by logging in to your account and going to "Confirm/Change/Cancel Reservation" on your My Page.

Changes cannot be made after a reservation has been confirmed. If it is before the cancellation deadline, please cancel and make a new reservation with the desired details.

Unfortunately, we cannot accept changes after a reservation has been confirmed. If it is before the cancellation deadline, please cancel and make a new reservation.

Please cancel through the member page. Cancellation fees are as follows.

・48 hours or less before the scheduled arrival time: 100% of the total reservation amount (non-refundable)

We ask that customers refrain from late cancellations or cancellations without prior notice. This will have a negative impact on business relationships with affiliated salons. There is no penalty for cancellations made up to 48 hours in advance. If you do not show up to the salon without prior notice, your future reservations with Tokyo Beauty Stars may be restricted. Refunds will not be given in the event of disasters, traffic delays, accidents, illness, etc. For details, please read "Cancellation of reservations due to customer convenience, cancellation fees" and Cancellation policy " in the Terms of Use.

Refund methods vary depending on the card company. It may take between one week and two months for the refund to appear on your statement.

* We are not responsible for any profits or losses due to exchange rate differences.

If the salon cancels due to reasons beyond their control , the full amount paid will be refunded . The timing of the refund will depend on the processing status of your credit card company.

If you miss the cancellation deadline, a cancellation fee will be charged regardless of the reason. Please complete the cancellation procedure on the member page as soon as possible.

If you are going to be late, please be sure to contact the salon directly. If you are more than 15 minutes late, we may not be able to provide all of the services you have booked, and if you are unable to receive treatment due to your lateness, your appointment may be canceled. Under no circumstances will we offer refunds for cancellations due to lateness.

Depending on the card company, it may take anywhere from one week to two months for the refund amount to appear on your statement. If you have not received the refund after 30 days, please log in to your account management screen and contact us using the inquiry form.

Go to My Page "Account Settings" and make the changes.

Go to "Account Settings" on your My Page and click "Change Password."

You cannot change the content of your review after it has been posted. You can only set the display name when posting. Please check the content before posting.

Yes, you can bookmark your favorite salons. You can manage your bookmarks from the bookmark list on your My Page.

Please select "Cancel membership" from your My Page . After canceling your membership, email delivery will stop, but you may still receive a few emails depending on the timing.

If you would like to list your salon, please fill out the necessary information in the dedicated form and contact us. After checking the details , a representative will contact you within 3 to 5 business days. If you have not received a response within that time, please contact us again as it may have ended up in your spam folder or the registered email address may be incorrect.